GENERAL QUESTIONS

Yes. We offer genuine 14kt gold jewelry.

We specialize in 14kt gold fine jewelry, including chains, bracelets, rings, earrings, pendants, hoops and custom pieces. We also offer both natural and lab-grown diamonds, as well as a curated selection of watches.

We offer both hollow and solid options depending on the style. Solid pieces are heavier and more durable, while hollow pieces are lighter and more affordable. This information is clearly noted in each product description to help you make an informed choice.

We recommend visiting us in-store for the most accurate sizing. We can check your ring size as well as your wrist size.

Yes! We offer Acima Leasing, American First Finance and Synchrony Bank. We also have a layaway plan available.

REPAIRS & SERVICES

Yes, we offer a wide range of repair services including resizing, soldering, stone replacement, polishing and more.

Pricing depends on the type of repair, materials needed, and labor involved. After evaluating your piece, we will provide a quote before proceeding. You can view some of our repair pricing on your website for general reference on our Jewelry Repair Services page.

Repair times vary depending on the service needed. Most repairs are completed in a few hours or within 1-3 business days.

Yes, we can service most jewelry regardless of where it was purchased.

CUSTOM JEWELRY

Yes, we specialize in custom jewelry. From engagement rings and one-of-a-kind designs, we bring your vision to life with expert craftsmanship and attention to detail.

Design fees apply only to select custom pieces, 3D CAD design fees range from $250-$350+ for pieces that require a custom digital rendering. If your design does not require a CAD Render, this fee will not apply.

Pricing depends on the design, gold weight, stone selection, and labor. We begin by providing you an estimated price range based on your vision. Once your CAD design is finalized, we confirm the exact pricing before moving into production.

Yes, a 20% deposit is required to begin production once the design is approved.

No, all custom jewelry is final sale.

The turnaround time for custom pieces will vary depending on the complexity of the design. Custom jewelry typically takes 3-4 weeks after approval.

SHIPPING

Yes, we offer shipping on select items. Please contact us or view product details for availability.

Insurance is required for all shipments to ensure your order is fully protected during delivery.

Yes, in-store pickup is available. We will notify you when your order is ready.

Returns & Exchanges

All jewelry is final sale and non-refundable. Please contact us regarding eligibility for exchange on select items only.